As part of our business expansion, we are looking for a
Customer Service, Sales, and Planning Coordinator (M/F/X)
Your responsibilities
Customer Service
· Provide telephone and administrative support to our clients
· Respond to inquiries and advise customers on our services
· Ensure a high level of customer satisfaction
Sales and Business Development
· Prepare, send, and follow up on sales proposals
· Support the sales team in managing customer relationships
· Identify sales opportunities with existing customers
· Contact prospects and customers by phone
· Help grow the client portfolio
Planning and Organization
· Plan and coordinate fire safety training, service calls, and client appointments
· Coordinate the work of trainers, technicians, and sales representatives
· Coordinate between clients and internal teams
· Ensure that the schedule runs smoothly and optimize the organization of service calls
· Assist with the administrative organization of projects and training sessions
Administration
· Ensure that customer and sales data in the CRM system is kept up to date
· Prepare reports and handle administrative follow-ups
· Perform administrative tasks related to customer service and sales
Your profile
· Administrative, business, or equivalent training
· Experience in customer service, sales, planning, or business administration is a plus
· Excellent organizational skills and ability to prioritize
· Strong interpersonal skills and a passion for customer service
· Business acumen and a results-oriented mindset
· Ability to work independently while also enjoying teamwork
· Proficiency in MS Office applications
· Experience with CRM software / WEAVY / SAGE100 is a plus
· Excellent command of French and German, both spoken and written
· Knowledge of Luxembourgish and/or any other language is a plus
We offer
· A permanent contract (CDI)
· A diverse role combining customer service, sales, and planning
· A competitive salary based on your experience and skills
· Modern work tools
· Opportunities for continuing education
· A dynamic team and a stimulating work environment
· A stable job with a rapidly growing company
Please send your complete application (resume, photo, and cover letter) to:
Stoll Safety LLC
ZARE West
L-4384 Ehlerange
Email: jobs@safety.lu